1. Reducing and resolving workplace conflicts

Do you fear conflict?  Are you concerned about your ability to manage it? Do you feel at the effect of it rather than navigating your own course?  Would you like to feel confident in your ability to resolve conflict?

• Appreciating individual differences and communication styles
• Deciphering the roots of conflict
• Good and bad consequences of conflict
• Keys to creating positive outcomes arising out of conflict
• The predictable nature of organisational conflict
• Behaviours exhibited during conflict
• Interpreting the stages of conflict
• Developing the skills to resolve conflict
• Conflict resolution process
• Identifying the states of an effective conflict resolution process
• The role of emotional intelligence in conflict resolution
• Developing your emotional intelligence
• Understanding and responding effectively to others’ emotions
• Recognising the impact of emotions on cognitive processes
• Aligning conflict management style with outcomes and intentions
• Developing effective listening skills
• Facilitating effective conflict resolution
• Strategies and techniques for effective conflict resolution
• Dealing with unexpected conflict
• Common mistakes and our part in conflict escalation
• Management personal health and wellbeing

Duration - 2 Days

2. Managing the opportunities of workplace conflicts

Would you like to spot the opportunities inherent in everyday conflict?  Would you like to move beyond everyday conflict resolution strategies to benefiting from diversity?  Would you like to be able to interpret the hidden language of conflict?  Do you want use apparent conflict as the building block of change?

• Facilitating effective conflict resolution
• Communicating with ease, empathy and clarity
• Exploring sensitive issues in a sensitive way
• Enabling crucial conversations
• Exploring the roles played in workplace conflict scenarios
• Understanding and interpreting the language of person scripts
• Managing passive-aggressive workplace behaviours
• Giving voice to both overt and covert conflict behaviours
• Challenging unhealthy behaviour
• Advanced strategies and techniques for effective conflict resolution
• Identifying individual red flags and triggers
• Common mistakes and our part in conflict escalation
• Increasing self-awareness and personal mastery
• Utilising values-alignment strategies in negotiation and conflict resolution

Duration - 2 Days