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1. Providing Effective Feedback
Would you like to increase your confidence in providing effective feedback? Do you want to provide feedback but feel challenged in its delivery? Are you concerned about others’ reactions?
- The purpose of feedback for organisational success
- Benefits of feedback for individual, department and organisation
- Differentiating between formal and informal modes of feedback
- What makes feedback effective
- Ensuring feedback is a two-way dialogue
- The opportunities created by ‘being present’
- Creating an open environment for effective dialogue
- Developing rapport and rapport-building skills
- Feedback models and strategies
- Providing feedback
- Feedback follow-up
Duration - 1 Day
2. Maximising Feedback Effectiveness
Would you like to maximise your capacity to manage the feedback process? Are you ready to maximise the hidden and real returns of the feedback process? Are you ready to life you own game?
- The hidden and real returns from effective feedback
- Selecting appropriate feedback mechanisms
- Providing feedback on sensitive and personal issues
- Managing feedback when the stakes are high
- Building understanding through the medium of feedback
- Identifying and eliminating destructive feedback behaviours
- Reviewing and refining practice
- Monitoring performance based on feedback
- Monitoring and modifying our personal feedback behaviours
Duration - 2 Days
3. The Role of Feedback in Effective Organisational Culture
Are you ready to extend the parameters of feedback beyond formal performance reviews? What would you need to support this? How can feedback become an essential component of business operations?
- The role of feedback in employee retention and motivation
- The role of feedback in talent management
- Selecting appropriate feedback mechanisms
- Managing feedback when the stakes are high
- Incorporating feedback into management practice
- Creating an open feedback culture
- Feedback as a development tool
- Measuring the success of a feedback culture
Duration - 1 Day
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