1. Engaging in Crucial Conversations

Do you avoid conversations that you know are important? Are there unresolved issues that you feel powerless to address? Do you sometimes engage in conversations that generate negative outcomes?  Would you like to feel confident to pursue these issues and enjoy positive outcomes?

• Defining crucial conversations
• The costs of avoiding or mismanaging crucial conversations
• Benefits of conversing in a crucial way
• Relationship building – the foundation of success
• Key components of managing crucial conversations
• The stages of crucial conversations
• Developing dialogue skills
• Mutual respect – the key to remaining in dialogue
• Developing a mutual purpose
• Identifying what you really want
• Self awareness, label and communicate messages
• Use and range of questioning and listening skills to come to a shared understanding
• Differentiating between information exchange and constructive dialogue
• The power of constructive dialogue
• Creating the necessary ground work for crucial conversations
• Being present
• Speaking persuasively with consideration
• Opening the discussion
• Structuring the conversation
• Maintaining open communication
• Strategies for developing a shared understanding
• Finding the facts and minding the feelings
• Problem solving
• Brainstorming new strategies
• Dealing with others anger
• Negotiating resolution
• From conversation to action
• Self reflection

Duration - 2 Days

2. Facilitating Crucial Conversations

Are there occasions when the outcomes of crucial conversations are ‘hit and miss’? Would you like to uncover any blindspots impeding your performance?  How can you manage your own state when the outcomes are of critical importance to you?  Is it time for you to become truly proficient in engaging in these important conversations?

• Exploring the costs of avoiding or mismanaging crucial conversations
• Appreciating and celebrating diversity
• Spotting crucial conversations
• Creating the necessary ground work for crucial conversations
• From novice communicator to proficient conversationalist
• Observing yourself and others under stress
• Mutual respect – the key to remaining in dialogue
• Self awareness, label and communicate messages
• Identify, label and communicate emotions
• Identify, label and interpret other peoples messages and feelings
• Dealing with others anger
• Creating dialogue to clarify and confirm your perceptions of the other
• Use and range of questioning and listening skills to come to a shared understanding
• Developing a self questioning mode
• The power of constructive dialogue
• Managing your own anxiety and self identity
• Strategies for developing a shared understanding
• Taking the heat out of hot topics
• Staying in dialogue when stakes are high
• Identifying avoidance tactics
• Advanced problem solving
• The role of values in generating the solutions
• The synergising effects of difference
• How to stay in meaningful dialogue when conflict is present
• Negotiating resolution
• From conversation to action
• Self reflection
• Arranging follow up and continuing dialogue
• Taking crucial conversations back to the workplace

Duration - 2 Days

3. Crucial conversations at the leadership level

Would you like the certainty and confidence to tackle all crucial conversations?  What business potentials could you unleash through managing high-state conversations in an effective manner?

• Defining crucial conversations
• The costs of avoiding or mismanaging crucial conversations
• Benefits of conversing in a crucial way
• Spotting crucial conversations
• Relationship building – the foundation of success
• Appreciating and celebrating diversity
• Key components of managing crucial conversations
• The stages of crucial conversations
• Developing dialogue skills
• Taking the heat out of hot topics
• Observing yourself and others under stress
• Mutual respect – the key to remaining in dialogue
• Developing a mutual purpose
• Identifying what you really want
• Self awareness, label and communicate messages
• Identify, label and communicate emotions
• Identify, label and interpret other peoples messages and feelings
• Creating dialogue to clarify and confirm your perceptions of the other
• Use and range of questioning and listening skills to come to a shared understanding
• Developing a self questioning mode
• Differentiating between information exchange and constructive dialogue
• The power of constructive dialogue
• Creating the necessary ground work for crucial conversations
• Being present
• Speaking persuasively with consideration
• Opening the discussion
• Structuring the conversation
• Managing your own anxiety and self identity
• Maintaining open communication
• Strategies for developing a shared understanding
• Staying in dialogue when stakes are high
• Finding the facts and minding the feelings
• Identifying avoidance tactics
• Problem solving
• The role of values in generating the solutions
• The synergising effects of difference
• Brainstorming new strategies
• How to stay in meaningful dialogue when conflict is present
• Dealing with others anger
• Negotiating resolution
• From novice communicator to proficient conversationalist
• From conversation to action
• Self reflection
• Arranging follow up and continuing dialogue
• Taking crucial conversations back to the workplace

Duration - 2 Days